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Orders Limited to 100$
Important Notice for U.S. Customers — Due to recent changes in U.S. import regulations, we are currently unable to ship orders to the United States or Puerto Rico with a total value exceeding USD 100 (EUR 85) via postal service. Orders above this limit will be automatically cancelled and refunded. We apologize for any inconvenience and appreciate your understanding.
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17 thoughts on “Contact”
I have not received a confirmation e-mail
Guten Morgen
Ich möchte gerne wieder bei euch bestellen,
Ich habe auch ein Konto erstellt wo meine Wunschliste war.
Leider finde ich weder Zugang zum Konto noch meine Wunschliste?!
Es gibt kein Button mehr!!
Warum?
Und wie komme ich an meine Bestellung?
Liebe Grüße
Hallo, einfach oben im Header unter: MY ACCOUNT!
Test
These Fir trees are amazing. Beautiful work.
hi
have you a newsletter with new products ?
Hey; no currently not but we are working on a website relaunch including newsletter 🙂
Hi. Is there a possible way to get your files for the branches? They look absolutely amazing and I’d like to do some myself for a project! I’d be willing to pay good money for the files. Also of course it would be just private use…
Thanks in advance and kind regards
Ns
Hello;
no we dont publish internal CAD files of our products.
Cheers
Tom
RT-Diorama
Hello, can the Panther ultimate set be order as a printed set? Or is it a STL file I would have to get printed? I’m in the us and looks like Andy Hobby’s HHQ sells your products.
Hello Jim,
thank you for your message.
At the moment, the Panther Ultimate Set is not yet available as a physical printed set. It is currently available as an STL file.
However, we are already working on making it available as a printed set in the future.
Kind regards,
RT-Diorama
Hello, I appreciate and bought a lot of your products, mainly from Domino in Belgium. I particulary appreciate your new 3D trees, and bought several Fir trees. Recently I bought CAMO FOLIAGE OAK TREE BRANCHES RTD35473 from DOMINO, but I realized there had been a packaging problem, because the contents are birch tree branches instead of oak (the reference printed on the parts is 35474). I haven’t contacted DOMINO yet , should I do so ? I know they will have to contact you anyway, so I told myself it could be faster to write you directly. Could you please help me to solve the problem ? Of course I can send the invoice to you, and a picture of the parts as well.
Kind regards
Philippe Aubert
France
Hello Philippe,
thank you for your message and for letting us know.
That should of course not happen. You will selbstverständlich receive a replacement for the incorrect parts.
Please send us a short email with your shipping address to:
info@rt-diorama.de
Then we can arrange the replacement for you.
Kind regards,
RT-Diorama
Messrs. RT-Diorama, since I don’ t use Paypal, can I pay for your items by bank transfer? ThanK You, with my kindest regards.
Hello, sure we accept Paypal & Direct Bank transfer, just hit “Direct Bank Transfer” during checkout 😉
Hallo, können Sie bestätigen, ob der Artikel von Martin Kovac (Referenz: Fassade 35996) noch in Ihrem Shop erhältlich ist? Oder unter welcher Verfügbarkeit wenige Tage nach der Bestellung?
Ich bin an diesem Kauf interessiert und danke für Ihre Antwort. Mit freundlichen Grüßen.
J. Peuziat
Hello, can you confirm if the article by Martin Kovac (ref: façade 35996) is still available in your shop ̧? or under what availability of days after order?
I am interested in this purchase and thank you for answering me. Regards.
J. Peuziat
Bonjour, pouvez-vous me confirmer si l’article de Martin Kovac (ref : façade 35996) est toujours disponible dans votre boutique¸ ? ou sous quelle disponibilité de jours après commande ?
Je suis intéressé par cet achat et je vous remercie de me répondre. Cordialement.
J. Peuziat
Hello Jacques!
Yes the article is still available, but in very limited numbers 🙂
Cheers
Tom
RT-Diorama